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  Terms & Conditions

Shipping
All orders are shipped via the best way (customer choice at checkout) and charges will be invoiced to you.  We ship by the most economical method as estimated during the checkout process.  We use UPS whenever possible.  Large orders or orders that exceed UPS weight or size limits will ship via Common Carrier.

LTL and volume orders generally ship 24 to 48 hours after the order is placed.  If the product is available in stock, it is ready for same-day shipping; however common carriers are rarely able to pick up as fast as we are ready to ship.  Processing time varies by carrier, and we have no control over when they arrive to pick up the product(s), nor do we have control over when it arrives once it leaves our facility.  Once the carrier removes the inventory from our warehouse, it becomes the property of the "sold to" company listed on your invoice.  We transfer ownership when the product leaves the floor of our warehouse and enters the truck.

***Oversize/weight items on orders shipping common carrier (Our Truck) to southeast Wisconsin and Northeast Illinois are a flat $44.99 stop charge.

Returns
Please contact us via E-Mail at supplies@timbercreekpackaging.com or call us at (866) 616-6164 for return instructions.   Items must be authorized, returned in salable condition, and in original quantities within 30 days of purchase for complete credit.  There is a non-negotiable 15% restocking fee for returned items (purchase price * 0.15 = retocking fee), and there are no refunds on freight. Customers are responsible for 100% of freight charges on canceled/returned orders both to and from our warehouse.  This is simply a risk our customers must take in order for us to maintain our low prices.  Our low margins cause us to lose money on every return (even with the restocking fee).

Pricing
We strive to offer the lowest possible prices in the industry.  We offer skid quantity pricing all the way down to our lowest quantity purchases.  We work on low margins so that you can save money!  While we try to maintain prices on our products, occasionally, due to market conditions and other circumstances beyond our control, pricing may change without notice.

Minimum Order
There is no minimum dollar amount for website purchases.  Timber Creek Resource has a $250 minimum order on our custom designed wooden pallets, wooden crates, and wooden boxes; however, this minimum does not apply to our packaging supplies website division.  Items may have a minimum quantity they must be purchased in.

Payment Options
We accept Visa, MasterCard, American Express.

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